Shipping policy

Shipping Policy

 

All orders will be processed to ship within 1-2 business days.

 

United States: Our average shipping time within the United States is 3-6 business days. All orders over $60 receive free shipping.

 

International: Our average shipping time internationally is around 10-15 business days.

 

Orders outside the U.S can be placed from our US webstore. Prices are listed in USD. Customers must cover shipping cost.

 

*Canadian & other international orders are subject to customs fees. Read more about our policy in “Customs Fees”  

 

 

 

Customs Fees

 

Malama Mushrooms is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates.

If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, please contact us at info@malamamushrooms.com

Malama Mushrooms is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.

In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.

Malama Mushrooms is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.

NOTE: Possible custom and duty charges will occur especially for Canadian customers.